robi9com Privacy Policy — Our firm commitment to protecting your information

1. Introduction and Applicability

Welcome to robi9com. Our Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected. By using the robi9com website, mobile site, or any of our services, you are deemed to have accepted the terms of this Policy.

This Policy applies to robi9com ("we", "us", "Platform") and all our registered and unregistered users ("you", "user"). Your privacy is our highest priority — because our relationship is built on trust.

2. What Information We Collect

Robi9com collects various types of information — some provided directly by you, some collected automatically. The categories are detailed below:

Identity & contact information:

• Full name & date of birth
• Email Address
• Mobile number
• Current & permanent address
• National ID or passport number (for KYC verification)

Financial Information:

• Bank account details
• Mobile banking number
• Transaction history
• Deposit & withdrawal details

Gaming activity data:

• Game history & statistics
• Bet amounts & outcomes
• Session duration and frequency
• Preferred games & categories

Technical information:

• IP Address & Device ID
• Browser type and version
• Operating System
• Cookies & Session Data
• Login time and location data

3. How information is collected

Robi9com collects information through several methods. Each method is outlined transparently below:

4. Why We Use Your Information

Robi9com uses your information only for defined, legitimate purposes. We never use data beyond what is necessary.

• Service delivery: Account management, gaming services, and processing of deposits and withdrawals.
• Identity verification: Completing the KYC process to prevent money laundering and fraud.
• Customer support: To resolve your issues and maintain communication with you.
• Ensuring security: Detecting and preventing unauthorized access to your account.
• Legal Obligations: Meeting regulatory requirements.
• Service improvement: Analyzing user experience to improve the platform.
• Responsible Gaming: Identifying problematic gaming behavior and providing assistance.
• Marketing (subject to consent): Sending you relevant offers and updates, subject to your consent.

5. Who your information is shared with

Robi9com does not sell your information to third parties. However, limited data may be shared in specific circumstances:

• Game provider: Information shared with game studios such as Pragmatic Play, JILI, and PG Soft is limited strictly to what is necessary for game operation.
• Payment processors: With payment gateway partners to process deposits and withdrawals.
• Legal Authorities: Mandatorily, upon court order or regulatory authority request.
• KYC Verification Provider: With authorized third parties for identity verification.
• Fraud prevention services: With specialist agencies for fraud detection and anti-money laundering.

We have strict confidentiality agreements in place with all third-party partners. They may only use your information for specified purposes and are required to delete it once their work is complete.

6. Cookie Policy

Cookies are small text files stored in your browser. robi9com uses several types of cookies:

• Essential Cookies: Essential for the platform to function. Disabling these cookies will prevent you from using the service.
• Functional Cookies: Remembers your preferences and settings, such as language preference or login details.
• Analytics Cookies: Helps us understand how the platform is being used, subject to your consent.
• Marketing cookies: Used to display relevant advertisements, subject to your consent.

7. Security measures

Robi9com uses world-class technology and practices to protect your information:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) — for account access.
• Restricted staff access — only authorized personnel may view data.
• Automated threat detection system.
• Server-level firewall and intrusion detection.

8. Data retention period

Robi9com does not retain your information indefinitely. Retention periods are defined by the type of data:

• Account Information: For the duration your account is active, and up to 5 years after closure as required by legal obligations.
• Financial Transaction Details: Up to 7 years as required by legal obligations.
• Gaming logs: Up to 3 years for dispute resolution purposes.
• Customer support contact: Up to 2 years.
• Marketing preferences: Until you withdraw your consent.

Once the retention period expires, your information is securely deleted or anonymized.

9. Your Rights

Robi9com respects your data rights. You are entitled to the following:

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 days.

10. Protection of minors' information

Robi9com services are strictly for users aged 18 and above. We never knowingly collect information from minors.

If we become aware that a minor has inadvertently provided their information, that data will be deleted immediately and the associated account will be closed. If your child or any minor you know has registered on this platform, please notify us right away.

11. Changes to the Privacy Policy

Robi9com reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• A clear notification will be posted on the platform.
• We will send a notification to your registered email address.
• Reasonable notice will be given before changes take effect.

Continued use of robi9com after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12. Contact and Data Protection Officer

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact us: